01.Parties & Definitions
The Designer
Golasz Marta, with an address at Rua de São Dinis 593, casa 9, 4250-428, Portugal. VAT/NIF: 298523787. Hereinafter referred to as "the Designer."
The Client
The individual or legal entity named on the accompanying invoice, who has engaged the Designer to provide interior design services. Hereinafter referred to as "the Client."
The Agreement
These Terms & Conditions, together with the Quote and the Summary & Agreement file, constitute the entire agreement between the parties. By making the first payment, the Client confirms they have read, understood, and accepted these terms.
Key Definitions
Project - The interior design work described in the quote.
Deliverables - The specific documents, visuals, and files the Designer will produce and hand over.
Concept phase - The first phase of work, resulting in layout proposals, moodboard, 3D model, and visualisations.
Technical phase - The second phase (where applicable), resulting in technical drawings, specifications, and materials lists.
Project management phase - The third phase (where applicable), resulting in coordinating the construction process and budget.
Working days - Monday to Friday, excluding the Designer's communicated holiday periods.
02.Scope of work
What is included
The scope of work is defined by the product selected by the Client and detailed in the Quote and in the Summary & Agreement file. Only the deliverables explicitly listed in the quote are included in the agreed fee. Any work beyond that scope constitutes additional services and will be quoted and agreed separately in writing before being undertaken.
What is not included
Structural or architectural surveys, technical assessments, or building inspections.
Obtaining planning permissions, building permits, or regulatory approvals.
Purchasing, ordering, or receiving goods on the Client’s behalf, unless explicitly agreed.
Supervision of contractors, unless the Client has engaged the project management service.
On-site management, unless agreed separately with the Client.
Any work relating to the spaces or rooms not included in the agreed scope.
Changes to scope
If the Client wishes to expand the project scope during the engagement, this will be discussed, quoted, and confirmed in writing before additional work begins. The Designer reserves the right to adjust the timeline accordingly.
03.Process & Timeline
Start of work
The Designer will begin work once the first payment has been received and all required client materials have been provided (floor plans, photos, style questionnaire, and any other documents specified). The estimated timeline communicated at the start of the project assumes these materials are delivered promptly and completely.
Timeline
Any timelines provided by the Designer are estimates based on the agreed scope and the Client's timely responsiveness. The Designer will communicate delays as soon as they become apparent. The Designer is not liable for delays caused by the Client's late responses, incomplete information, changes to the brief, or circumstances outside the Designer's control.
Client response time
The Client agrees to review and respond to all submissions within 7 working days of delivery. If no response is received within this period, the Designer will follow up once. If no response is received within a further 7 working days, the project may be paused and resumed subject to the Designer's availability.
Project pause
If the Client needs to pause the project for any reason, they should notify the Designer in writing. Projects paused for more than 60 days may be subject to a restart fee, and resumed work will be scheduled, subject to the Designer's availability at that time.
04.Fees & Payment
Fee structure
The fees and scope of work for the project are detailed in the Concept Phase Quote, Technical Phase Quote, and Project Management Quote. The total project fee is the aggregate of these quotations and will be invoiced in accordance with the payment schedule below.
Payment schedule
First payment - Concept Phase Fee (100%) - Payable in full before work on the Concept Phase commences. Receipt of payment confirms the project start date.
Second payment – Technical Phase Fee (50%) – Due upon Client's written approval of the final concept. No work on the Technical Phase will commence until this approval and payment have been received.
Third payment - Technical Phase Fee (50%) - Due upon Client's written approval of the final technical project.
Fourth payment - Project Management Fee (50%) - Payable before work on the Project Management Phase commences.
Fifth payment - Project Management Fee (50%) - Due upon the handover.
Alternative payment schedules may be agreed in writing for larger projects.
All fees are quoted in euros (€) and are exclusive of any applicable taxes unless otherwise stated.
Any additional services or changes to the agreed scope will be quoted separately and must be approved by the Client in writing before work proceeds.
Late payment
If payment is not received within 14 days of the invoice due date, the Designer shall be entitled to suspend all work until payment is received in full. Any project deadlines shall be automatically extended by a period equal to the duration of the suspension, and all project milestones and deliverables shall be adjusted accordingly. Any overdue amounts shall accrue interest at the statutory rate applicable under Portuguese law, from the due date until full payment is received.
Non-refundable deposits
The first payment becomes non-refundable once work has commenced, reflecting the Designer’s reservation of time, project planning, and initial design services.
Expenses
Any travel costs, accommodation, or third-party expenses incurred by the Designer in connection with the project (such as site visits) will be agreed in advance and invoiced separately at cost. Supporting receipts will be provided upon request.
05.Client responsibilities
Accurate information
The Client is responsible for providing accurate, complete, and timely information throughout the project - including floor plans, measurements, photos, budget parameters, and any structural or regulatory constraints they are aware of. The Designer is not liable for design decisions made based on incorrect or incomplete information provided by the Client.
Decision-making authority
Where multiple people are involved in the project (partners, family members, business co-founders), the Client is responsible for consolidating feedback and presenting a single, agreed response to the Designer. The Designer will not manage conflicting feedback from multiple parties independently.
Access to the space
Where site visits are included in the agreed scope, the Client is responsible for ensuring the Designer has safe and reasonable access to the property at the agreed times.
Budget responsibility
The Client is responsible for all purchasing decisions, contractor agreements, and financial commitments relating to the execution of the design. Any budget estimates or materials lists provided by the Designer are indicative and not binding. Actual costs will depend on the Client's chosen suppliers, contractors, and market conditions at the time of purchase.
06.Third parties - Contractors & Suppliers
Recommendations
Where the Designer provides recommendations for contractors, suppliers, or other third parties, these are offered in good faith based on professional experience. The Designer is not responsible for the quality, timeliness, or outcomes of any third party's work, and any contracts with third parties are entered into solely between the Client and that third party.
No liability for third-party performance
The Designer accepts no responsibility for delays, cost overruns, defects, or disputes arising from the work of contractors or suppliers, whether recommended by the Designer or chosen independently by the Client.
Project management service
Where the Client has engaged the project management service, the Designer will coordinate with contractors and suppliers on the Client's behalf as agreed. This coordination does not constitute legal supervision or guarantee of contractor performance. The contractual relationship between the Client and any contractor remains solely between those parties.
07.Revisions & Changes
Included revisions
Each project product includes a defined number of revision rounds, as stated in the quote and product description. A revision round is defined as one consolidated set of feedback from the Client, responded to by one updated version of the relevant deliverable from the Designer.
What constitutes a revision
A revision covers adjustments and refinements within the agreed design direction - changes to specific elements, materials, colours, or layout details. A revision does not include a fundamental change of direction, a new brief, or a request to redesign from a different starting point. The latter constitutes additional work and will be quoted separately.
Additional revisions
Revision rounds beyond the included number will be charged at the Designer's current hourly rate, agreed in writing before the additional work begins.
Changes to the brief
If the Client significantly changes the project brief after work has begun - including changes to the number of rooms, the intended use of the space, or fundamental style direction - the Designer reserves the right to requote the remaining work and adjust the timeline accordingly.
08.Intellectual property
Ownership of deliverables
Upon receipt of full and final payment, the Client receives a licence to use all project deliverables for the purposes of executing the specific design project described in the invoice. This licence covers use by the Client and their contractors for the agreed project only.
Designer’s rights
The Designer retains the copyright and intellectual property rights in all work produced. The Client may not reproduce, sell, license, or distribute the Designer's work to third parties without written permission. The Designer retains the right to use images and documentation of completed projects for portfolio, marketing, and professional purposes, subject to the confidentiality clause below.
Before the full payment
All work-in-progress deliverables shared during the project remain the intellectual property of the Designer until full payment is received. The Client may not share, publish, or use any deliverables for construction or purchasing purposes until final payment has been made.
09.Confidentiality & Portfolio Use
Client confidentiality
The Designer will treat all personal information, financial details, and project specifics shared by the Client as confidential and will not share these with third parties except where necessary for the delivery of the project (for example, sharing plans with a recommended contractor).
Portfolio use
The Designer may photograph completed projects and use images, plans, and descriptions for portfolio, website, social media, and other professional purposes. Where the Client prefers their project not to be shared publicly, they should notify the Designer in writing before the project concludes, and the Designer will respect this preference.
Data protection
The Designer handles all personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Portuguese data protection law. Personal data is used only for the purposes of delivering the agreed services and communicating with the Client about their project.
10.Liability
Limitation of liability
The Designer's total liability to the Client for any claim arising from this agreement is limited to the total fees paid by the Client for the specific project to which the claim relates. The Designer is not liable for indirect, consequential, or incidental losses of any kind.
Design outcomes
The Designer exercises professional skill and care in creating designs tailored to the Client's brief. However, the Designer cannot guarantee that the Client will be satisfied with the final result if the Client's expectations are not communicated clearly and in a timely way throughout the process. The revision process exists specifically to align the design with the Client's needs before finalisation.
Execution outcomes
The Designer is not responsible for the outcome of the construction or renovation process, including how contractors interpret and execute the design drawings, the quality of materials purchased by the Client, or any modifications made to the design by the Client or their contractors during execution.
Force majeure
Neither party is liable for delays or failures resulting from circumstances outside their reasonable control, including but not limited to illness, natural events, government restrictions, or supplier failures.
11.Cancellation & Termination
Cancellation by the Client
The client may cancel the project at any time by notifying the Designer in writing. The following applies:
Before work begins - The first payment may be refunded at the Designer's discretion, minus any costs already incurred.
After the Concept Phase has begun - The first payment is non-refundable.
After the Technical Phase or Project Management Phase has begun - The first payment (50%) is non-refundable. If work completed at the point of cancellation exceeds 50% of the total agreed scope, a pro-rata charge for completed work may apply and will be invoiced accordingly.
All deliverables produced up to the point of cancellation remain the intellectual property of the Designer until any outstanding fees are settled.
Termination by the Designer
The Designer reserves the right to terminate the agreement if the Client fails to make payment within the agreed terms, is persistently unresponsive for more than 60 days, acts in a manner that is abusive, disrespectful, or makes the professional relationship untenable. In such cases, the Designer will deliver all work completed to date and invoice for any outstanding fees for completed work.
EU consumer right of withdrawal
The Client expressly requests the immediate commencement of services prior to the expiry of the statutory 14-day withdrawal period. The Client expressly acknowledges that, pursuant to Article 16 of Directive 2011/83/EU, once performance of the services has commenced with the Client’s prior express consent, the Client will lose the right of withdrawal.
12.Governing Law & Disputes
Governing Law
This agreement is governed by and construed in accordance with the laws of Portugal. Where the Client is a consumer based in another EU member state, the mandatory consumer protection provisions of their country of residence also apply, to the extent that such provisions are applicable and cannot be waived by agreement.
Dispute resolution
In the event of any dispute arising out of or in connection with this agreement, the parties shall first attempt to resolve the matter amicably through good-faith negotiations and direct communication.
If the dispute cannot be resolved amicably within a reasonable period, either party may pursue its legal rights before the competent courts, subject to the mandatory jurisdictional rules applicable to consumers under EU law.
Where permitted by applicable law, the parties agree that the competent courts of Porto, Portugal, shall have jurisdiction over any dispute arising from this agreement, without prejudice to any mandatory rights of consumers to bring proceedings in their country of residence.
Language
This agreement and all deliverables are provided in English.
Amendments
These Terms and Conditions may be updated from time to time. The version in force at the time the invoice is issued shall apply to the relevant project. Any amendment, variation, or deviation from the agreed project scope shall have no effect unless expressly confirmed in writing by both parties.